The CRM (Customer Relationship Management) module extends the core system to offer a set of fully integrated sales and marketing functions along with customer service management via a “ticketing” system.
Now you can have complete “visibility” across your entire business recording all customer-facing activity whether that is telephone calls, emails, letters, appointments, service issues, or accounts queries, and SEE all this information in one place.
• Information sharing
• Sales forecasting
• Maps and route planning
• Proactive marketing
• Appointment planner
• MS Office Integration
• Improved customer service
• Higher customer retention
Does your Customer Relationship Management system truly integrate with your MIS? Does it allow you to send e-shots directly to your client base? Can your sales team and CSRs call a customer and instantly pull up quote, order and invoice details all from one window? With Accura CRM, you can do all this….. and more.
The Accura CRM (Customer Relationship Management) module is one of the few truly integrated Print MIS CRM systems available. It adds a unique set of ‘front-end’ Sales and Customer Service functions for your business, directly replacing commercially available CRM packages such as Microsoft CRM, Salesforce, Maximizer etc.